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PRIVACY POLICY

Last updated: April 23, 2026

1. SCOPE OF THE POLICY

This privacy policy applies to all websites, platforms, and digital services operated by Lauzon (accessible via https://www.lauzonhardwood.com) (hereinafter “we”, “our”, “us”).

Some sites may offer additional features (e-commerce, user accounts, newsletters, etc.). The practices described below apply generally, but may vary slightly depending on the active features of a given site.

2. OBJECTIVE

This policy aims to inform you transparently about:

  • the personal information we collect
  • how it is used
  • the technologies used (cookies, pixels, etc.)
  • your rights

It is designed to comply notably with:

  • Law 25 (Quebec)
  • PIPEDA (Canada)
  • GDPR (European Union)
  • CCPA/CPRA (California), where applicable

3. CONSENT

By using our sites, you consent to the collection and use of your personal information in accordance with this policy.

You may withdraw your consent at any time, subject to legal or contractual obligations.

4. COOKIES AND TRACKING TECHNOLOGIES

Our sites may use cookies and similar technologies, including:

  • essential cookies (site operation)
  • analytical cookies (audience measurement)
  • performance cookies
  • marketing and advertising cookies

These tools may allow for:

  • analysis of traffic and user behavior
  • content personalization
  • delivery of targeted advertisements (remarketing)
  • creation of personalized audiences

Cookie Management and List of Partners
We use various third-party analysis tools and tracking technologies. Since the active tools may vary depending on the site’s features, we invite you to consult the exact and up-to-date list of our partners and cookies used directly through our consent management tool (cookie banner) available on the site.

Upon your first visit, this banner allows you to:

  • accept
  • decline
  • customize non-essential cookies

You can modify your preferences at any time through this tool.

Global Privacy Control (GPC)
We recognize GPC signals where technically possible and interpret them as a refusal to share data for advertising purposes.

5. GOOGLE ANALYTICS

We may use Google Analytics (GA4) to collect information such as:

  • pages viewed
  • duration of visits
  • interactions
  • traffic sources

This data may be processed by Google and transferred outside of Quebec and Canada. We do not guarantee that all advanced Google features (e.g., Google Signals) are enabled or disabled on all sites. You can opt out of this tracking via: https://tools.google.com/dlpage/gaoptout

6. PERSONAL INFORMATION COLLECTED

a) Automatic Collection

During your navigation: IP address, device and browser type, pages visited, duration of the visit, interactions, approximate location.

b) Collection via Forms or Interactions

Depending on the site’s features: last name, first name, email, phone number, mailing address, order information, preferences, and any information submitted voluntarily.

Data may be transmitted by email, stored on the site, or integrated into third-party tools (CRM, marketing platforms).

c) User Accounts

Certain sites may allow the creation of accounts (e.g., WooCommerce). In these cases, we collect the information necessary for authentication, account management, and transaction history.

7. USE OF DATA

We use the data to: provide and improve our services, process transactions, respond to requests, send communications, analyze site usage, and conduct targeted marketing.

8. MARKETING COMMUNICATIONS

Depending on the case, we may send newsletters, promotional offers, or marketing follow-ups. You can unsubscribe at any time via the link provided for this purpose.

9. PAYMENTS

Payments are processed by third-party providers (Stripe, PayPal, etc.). We do not store full credit card information.

10. DATA SHARING

We may share information with technology providers, web hosts, or advertising platforms. These partners may be located outside of Quebec. We do not sell your personal information.

11. INTERNATIONAL TRANSFERS

Data may be transferred outside of Quebec. We take reasonable measures to ensure an adequate level of protection.

12. DATA RETENTION

We retain your personal information only as long as necessary to achieve the purposes for which it was collected, or to satisfy our legal, tax, and operational archiving obligations.

The criteria used to determine our retention periods include the duration of our relationship with you and the existence of legal retention obligations. Once the information is no longer necessary, we will ensure it is destroyed or securely anonymized.

13. SECURITY

We implement measures such as SSL/TLS encryption, restricted access, and firewalls. However, no system is completely secure.

14. MINORS

We do not knowingly collect data from minors under the age of 14 without parental consent.

15. YOUR RIGHTS

You have the right to access your data, correct it, request its deletion, or withdraw your consent. You may also file a complaint with the Commission d’accès à l’information du Québec.

16. “DO NOT SELL” LINK

We do not sell your data. You can refuse sharing for advertising purposes via the cookie settings.

17. AMENDMENTS

We may modify this policy at any time. The update date will be adjusted accordingly.

18. CONTACT

For any questions or requests regarding your personal data, please contact the person in charge whose contact details are provided below.

Privacy Officer:

Martin Giroux, Compliance Lead

conformite@lauzonltd.com, 819-427-1264

2101, côte des Cascades, Papineauville

QC, Canada, J0V 1R0

 
 
Report 2023, combating forced labor
 

Report to the minister on the measures taken by the institution during its last fiscal year to prevent and mitigate the risk of forced labor or child labor at any stage of the production of goods produced, purchased, or distributed by the federal institution.

Financial period covered: December 1, 2022, to November 30, 2023.

As Lauzon is an integrated company, we control a large part of the transformation of inputs into final products ourselves.

Our suppliers:

Initially, the trade of raw wood and wooden floors is not a sector that uses forced labor. Our industry requires expertise from employees and traditionally allows customer visits. Furthermore, woodwork is carried out using large equipment inaccessible to children and often requires adult strength. Children would be unnecessary.

  • North American suppliers of planks and logs: No risk of forced labor.

  • South American suppliers of wood components:

  • Low risk of forced labor.

  • We have frequently visited these suppliers and have never observed children working in these facilities.

  • Wood flooring factories in Asia:

  • Low risk of forced labor.

  • We have frequently visited these suppliers and have never observed children working in these facilities.

The report also includes the following information about the federal institution:

  1. a) Structure, activities, and supply chains;

  2. a) Lauzon owns and operates in Quebec:

  • Thurso: a hardwood sawmill;

  • Papineauville: a solid wood flooring and components factory;

  • Maniwaki: an engineered wood flooring factory and finishing line.

  • St-Norbert: an engineered wood flooring factory, finishing line, and distribution center.

  1. b) We purchase logs on the international market to supply the sawmill, raw boards to supply our Papineauville factory, components to supply the Maniwaki laminated flooring plant, and finally raw and prefinished laminated flooring.

  1. b) Policies and due diligence processes related to forced labor and child labor; We do not have any.

  2. c) Parts of our activities and supply chain that involve a risk of forced labor or child labor and the measures taken to assess and manage this risk? None of our activities or supply chain involve a risk of forced labor or child labor.

  3. d) Measures taken to remedy any recourse to forced labor or child labor. Not applicable.

  4. e) Measures taken to address the loss of income for the most vulnerable families resulting from any measures to eliminate the use of forced labor or child labor in its activities and supply chains. Not applicable.

  5. f) Training provided to employees on forced labor and child labor; Not applicable.

  6. g) How we assess the effectiveness of our efforts to avoid the use of forced labor or child labor in our activities and supply chains. Not applicable.

“In accordance with the requirements of the Law, particularly Article 11 thereof, I certify that I have reviewed the information contained in the report for the entity or entities listed above. To the best of my knowledge, and after exercising reasonable diligence, I confirm that the information contained in the report is true, accurate, and complete in all material respects for the purposes of the Law, for the aforementioned reporting year.”

David Lauzon, President

“I have the authority to bind ‘Lauzon, Exclusive Wood Floors’.”